Company Profile
“World's best cabin staff”, “More than just an airline code”, “MH is Malaysian hospitality”. These are the eye catching sentences on Malaysia airlines' home page.
Malaysia Airlines had its humble beginning in the golden age of travel. On 2 April 1947, MAL took to the skies with its first commercial flight as the national airline. Fuelled by a young and dynamic team of visionaries, the domestic carrier turned into an international airline in less than a decade. Today, Malaysia Airlines flies nearly 50,000 passengers daily to some 100 destinations worldwide.
MAS’ transformation strategy over the next 5 years is to become a Five Star Value Carrier. The term ‘Five Star Value Carrier’ conjures an image of an airline that comes first to mind when customers seek quality air travel and real value-for-money. This is an airline that people go out of their way to fly with and to recommend to their friends because the airline understands what they REALLY NEED (not what the airline thinks they need) and does its best to meet these needs. This way, there is no unnecessary cost and therefore, fares can remain low and competitive.
Needs & Benefits
In the beginning of 1990 MAS did as many other large carriers, offered email via Nexus MEMO to all their employees to enhance productivity and to shorten lead times, all with the intention to save money. Especially among the cabin personnel and other staff that are very mobile, the web access to e-mail became very popular, they can logon where ever they are in the world. Of the total 19,000 Nexus Neon/MEMO users over 5,500 are using web access. During a typical day over 200,000 messages are distributed, 3,000 of those are formatted memos used in workflows of various kinds. One of the best run Nexus Neon/MEMO systems will continue to assist MAS to transform into RSVC.